Support is handled through tickets and email so requests can be tracked, prioritized, and followed up clearly.
- Existing customers should open a ticket from the client portal whenever the request involves an active service, invoice, domain, VPS, or hosting account.
- Include the affected domain or service, the exact error message, the time the issue started, screenshots when useful, and anything you already tried.
- Service-impacting issues are prioritized first. Standard requests are handled through the ticket queue and do not include a guaranteed staffed 24/7 live desk unless agreed separately.
- For sales or pre-purchase questions, use the public contact form or email support@djhostingsolutions.com.
